You cannot use our website to cancel a submitted order, but you may call our Customer Service Department at (541)728-3379 between 9:00 AM and 6:00 PM Pacific Time, Monday through Friday. Please have your Order Number ready when you call, this will expedite your request. You can also e-mail your request to Customer Service at email@example.com; include your Order Number and daytime telephone number.
Grigsby Truck Company is based in the State of Oregon, therefore we are not required to, and do not collect sales or use tax for online transactions.
NOTICE: Residents of and orders shipping to states outside of Oregon:
- Grigsby Truck Company is not required to and does not collect sales or use tax in your State/Commonwealth.
- Your purchase may be subject to State/Commonwealth use tax unless the purchase is exempt from taxation. Your purchase is not exempt merely because it is made over the internet, or by other remote means.
- Your State/Commonwealth requires purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under your State/Commonwealth tax law. The tax may be reported and paid on your State/Commonwealth Individual Income Tax Return or by filing a Consumer Use Tax Return with your State/Commonwealth Department of Revenue.
- Referenced forms and corresponding instructions can be found on your State/Commonwealth Department of Revenue’s website.
Select the “Log In” link from the header menu in the upper left corner of the website. Select the “Lost Password” link the credential fields, then follow the instructions to reset your password.
Grigsby Truck Company offers you several payment options:
- Visa (credit or debit)
- MasterCard (credit or debit)
- Discover (credit)
- American Express (U.S. or international)
- Wire Transfer (please use the “Contact Us” page or email firstname.lastname@example.org to request this option). Additional fees may apply.
- We do not accept C.O.D. orders
Your card will be charged when your items ship. If you happen to order an item that is out of stock, or on back order, you will be notified and given the opportunity to remove that item(s) from the order. We will not ship partial orders, unless arrangements have been made to do so.
Exchanges & Returns
Please call our Customer Service Department at (541)728-3379 for return authorization requests. You may also email your request to email@example.com. Please be sure to include pertinent information about your order, such as order number.
We choose shipping methods based on a variety of factors, to include, but not limited to dimensions, weight and geographic location. If you have a preferred shipping method, or need to request full truck load, or less-than-truck-load freight please call our Customer Service Department at (541)728-3379 between 9:00 AM and 6:00 PM Pacific Time, Monday through Friday. Every effort will be made to accommodate each customer’s specific needs. Additional charges may apply for some services. We do offer overnight, next day, 2nd day and other express services, please call customer service for a quote. We do offer freight services, please call or email customer service for a quote. Customer service can also be reached by email at firstname.lastname@example.org.
Stocked items will generally ship within 1 business day of an order being placed for parcel shipments; and 2-5 business days for freight shipments. Depending on your location, you should receive your items within 3-7 business days. Please be sure to contact Customer Service by phone or email, if you do not receive your order, and have not been notified of delays.
Some products may be made-to-order, and therefore have longer lead-times associated with them. Made-to-order and custom built products will be identified as such in the product description.
My Account Information
You do not need an account to order from us. You can order using guest checkout. We highly recommend creating an account on the GTC website before checking out your order. With an account you will have many more online features available to you, such as faster checkout, order tracking, order history, wish-list, write product reviews, and more… Click here to create an account now!
Use a Wish List to create and maintain a list of the items you’d like to own. Keep track of items you require and/or share it with your friends and family. On each product page, you have the option to “Add to Wish list” (see link near “Add to Cart” button). Clicking on that link automatically adds that item to your Wish List (you’ll be asked to login if you’re not already logged in). To view your Wish List, click the “Wish List” link in the header menu in the upper right hand corner of the page.
Please enter your email address on the “My Account” page and click on the blue “Forgot your Password?” link.
If you’ve forgotten which email address you registered with, or if you receive an error message that says, “Your email address was not found in our database,” please email us at email@example.com. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable.