FAQs

Grigsby Truck Company is based in the State of Oregon, therefore we are not required to, and do not collect sales or use tax for online transactions.
NOTICE: Residents of and orders shipping to states outside of Oregon:

• Grigsby Truck Company is not required to and does not collect sales or use tax in your State/Commonwealth.
• Your purchase may be subject to State/Commonwealth use tax unless the purchase is exempt from taxation. Your purchase is not exempt merely because it is made over the internet, or by other remote means.
• Your State/Commonwealth requires purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under your State/Commonwealth tax law. The tax may be reported and paid on your State/Commonwealth Individual Income Tax Return or by filing a Consumer Use Tax Return with your State/Commonwealth Department of Revenue.
• Referenced forms and corresponding instructions can be found on your State/Commonwealth Department of Revenue’s website.

Select the “Log In” link from the header menu in the upper left corner of the website. Select the “Lost Password” link the credential fields, then follow the instructions to reset your password.

Grigsby Truck Company offers you several payment options:

• Visa (credit or debit)
• MasterCard (credit or debit)
• Discover (credit)
• American Express (U.S. or international)
• JCB
• Wire Transfer (please use the “Contact Us” page or email info@grigsbytrucks.com to request this option). Additional fees may apply.
• We do not accept C.O.D. orders

Your card will be charged when your items ship.  If you happen to order an item that is out of stock, or on back order, you will be notified and given the opportunity to remove that item(s) from the order.  We will not ship partial orders, unless arrangements have been made to do so.

Please call our Customer Service Department at (541)728-3379 to request an exchange. You may also email your request to info@grigsbytrucks.com. Please be sure to include pertinent information about your order, such as order number.

Stocked items will generally ship within 1 business day of an order being placed for parcel shipments; and 2-5 business days for freight shipments. Depending on your location, you should receive your items within 3-7 business days. Please be sure to contact Customer Service by phone or email, if you do not receive your order, and have not been notified of delays.

Some products may be made-to-order, and therefore have longer lead-times associated with them. Made-to-order and custom built products will be identified as such in the product description.

Use a Wish List to create and maintain a list of the items you’d like to own.  Keep track of items you require and/or share it with your friends and family. On each product page, you have the option to “Add to Wish list” (see link near “Add to Cart” button). Clicking on that link automatically adds that item to your Wish List (you’ll be asked to login if you’re not already logged in). To view your Wish List, click the “Wish List” link in the header menu in the upper right hand corner of the page.

Please enter your email address on the “My Account” page and click on the blue “Forgot your Password?” link.

If you’ve forgotten which email address you registered with, or if you receive an error message that says, “Your email address was not found in our database,” please email us at administrator@grigsbytrucks.com. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable.