If you have questions, we’re happy to answer them. Some common questions we get include:

Vehicle Reconditioning

GTC is a custom automotive shop specializing in overhaul of vintage utility-type vehicles such as trucks, wagons, vans and military surplus trucks. Our focus is on full chassis recondition per client specifications.

Our team possesses unique knowledge, experience and love for this business. We’ve put our family name out there with intention—to share our passion for building vehicles that are durable, innovative and up to the highest standards. Our work speaks for itself, but we value a collaborative approach. Each truck is a personal extension of you—our valued client. Your influence, inspiration and intended purpose drives what we build. Whether we work based on recommended build specifications or begin with a clean slate, our team will steer you towards a unique vision, your gateway to adventure.

The wait list for a build is currently at (2) two months. Great things come to those who wait, and each job takes many hours of detail-oriented work.  Right now, we limit the number of custom vehicle projects in the shop at a time. As we continue to grow our staff and resources, so will our production capacity.

To get started, we require a 50% down payment on the estimate. As the project moves along, we will bill you for two 25% payments of the actual cost. Your initial deposit secures a slot in our production line.

Each GTC-built vehicle is delivered with a one-year, limited, bumper-to-bumper warranty.  After that, you can count on our lifetime after-sale support services to help you whenever an issue arises. No matter the situation, we will work with you to find resolution.

Our team will research and assist in finding the best third-party service point at a convenient distance from you or along your travel route.

Our supply chain, tooling and reconditioning process includes Stewart & Stevenson (1996 – 2006) Family of Medium Tactical Vehicles (FMTV) U.S. Army military surplus truck. This includes (4) four chassis variants of the 4×4, 2.5 ton, Light Medium Tactical Vehicle (LMTV) and (13) thirteen 6×6, 5 ton, Medium Tactical Vehicle (MTV) variants

The FMTV is based on the Austrian Steyr 12M18 (4×4) truck and was modified to meet U.S. Army requirements. The original prototypes were assembled in Austria and fitted with a number of U.S. supplied components such as a Caterpillar 3116 diesel engine, Allison automatic transmission and Meritor drive axles. You can even find Steyr badging on some components of the truck, such as the steering wheel and windshield washer fluid reservoir. Additionally, most measurements on the truck are metric and the Cab Over Engine (COE) design was unique amongst American military trucks, making it on average, 3 feet shorter than the predecessor 900 series of military trucks. The truck-making division of Steyr was taken over by MAN in 1993 and the Steyr medium tactical truck was phased out of production in the late 1990s in favor of MAN designs, with Steyr discontinued in 2005.

Caterpillar 3116, Caterpillar 3126 and Caterpillar C7 are the (3) three stock engines in FMTV surplus vehicles. The tuning and emissions controls vary among the differing models.

Yes, many of our customers are very interested in all aspects of overlanding—an activity that continues to grow in popularity. Some are true modern-day overlanders—traveling for weeks over long distances where they camp, hike, sleep and sustain themselves with limited supplies.  Many are weekend adventurers who take their specialize vehicles to an interesting location to stay for a few days of outdoor fun and exploration. We’ve worked with a few urban overlanders too—people who make a road-trip of seeing various places without leaving the pavement.  And there are those who simply love the style of trucks used to take these big overland trips and that’s ok, too.  We are here to help make your ideas come to life—for however you live, work and play.

The CAT 3116 engines in these trucks are an entirely mechanical motor with a MUI (mechanical unit injection) fuel system, and the CAT 3126 engines use a HUEI (hydraulic electric unit injection) fuel system and ECM (computer) to operate the fuel system. The newer C7 engine also uses this system and has additional emissions controls. In the CAT 3126 and CAT C7, the fuel injection system fails more frequently but is easier to repair than the all-mechanical 3116 engine. If your injectors need replacing on the 3116 it is a more extensive replacement process, but it is going to happen less-frequent because this engine configuration is less sensitive to poor fuel quality. Either way, these old CAT engines are in boats, buses, and tractors all over the world, and finding parts and service shops is a manageable task. The community of enthusiasts around these trucks are split on 3116 vs 3126 if they plan to venture into regions with unreliable fuel quality.

GTC is located in Bend, Oregon on the eastern edge of the Cascade Mountain Range. Known as a prime spot for year-round outdoor sports, Central Oregon is a place to enjoy mountain biking, hiking, fishing, golf, hunting, camping, sport shooting, off highway vehicle exploration, rock climbing, white-water rafting, and numerous winter board, ski and skate activities. The closest commercial airport is Roberts Field (RDM) in Redmond, Oregon.

Ordering Online

You cannot use our website to cancel a submitted order, but you may call our Customer Service Department at (541)728-3379 between 9:00 AM and 6:00 PM Pacific Time, Monday through Friday. Please have your Order Number ready when you call, this will expedite your request. You can also e-mail your request to Customer Service at info@grigsbytrucks.com; include your Order Number and daytime telephone number.

Grigsby Truck Company is based in the State of Oregon, therefore we are not required to, and do not collect sales or use tax for online transactions.

NOTICE: Residents of and orders shipping to states outside of Oregon:

  • Grigsby Truck Company is not required to and does not collect sales or use tax in your State/Commonwealth.
  • Your purchase may be subject to State/Commonwealth use tax unless the purchase is exempt from taxation. Your purchase is not exempt merely because it is made over the internet, or by other remote means.
  • Your State/Commonwealth requires purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under your State/Commonwealth tax law. The tax may be reported and paid on your State/Commonwealth Individual Income Tax Return or by filing a Consumer Use Tax Return with your State/Commonwealth Department of Revenue.
  • Referenced forms and corresponding instructions can be found on your State/Commonwealth Department of Revenue’s website.

Log-in and navigate to https://www.grigsbytrucks.com/my-account/ to manage your account. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Select the “Log In” link from the header menu in the upper left corner of the website. Select the “Lost Password” link the credential fields, then follow the instructions to reset your password.

Grigsby Truck Company offers you several payment options:

– Visa (credit or debit)

– MasterCard (credit or debit)

– Discover (credit)

– American Express (U.S. or international)

– JCB

– Wire Transfer (please use the “Contact Us” page or email info@grigsbytrucks.com to request this option).  Additional fees may apply.

– PayPal

– Stripe

– We do not accept C.O.D. orders

Your card will be charged when your items ship.  If you happen to order an item that is out of stock, or on back order, you will be notified and given the opportunity to remove that item(s) from the order.  We will not ship partial orders, unless arrangements have been made to do so.

Exchanges & Returns

Please call our Customer Service Department at (541)728-3379 for return authorization requests.  You may also email your request to info@grigsbytrucks.com.  Please be sure to include pertinent information about your order, such as order number.

Please call our Customer Service Department at (541)728-3379 to request an exchange.  You may also email your request to info@grigsbytrucks.com.  Please be sure to include pertinent information about your order, such as order number.

Shipping

We choose shipping methods based on a variety of factors, to include, but not limited to dimensions, weight and geographic location.  If you have a preferred shipping method, or need to request full truck load, or less-than-truck-load freight please call our Customer Service Department at (541)728-3379 between 9:00 AM and 6:00 PM Pacific Time, Monday through Friday. Every effort will be made to accommodate each customer’s specific needs.  Additional charges may apply for some services.  We do offer overnight, next day, 2nd day and other express services, please call customer service for a quote.  We do offer freight services, please call or email customer service for a quote.  Customer service can also be reached by email at info@grigsbytrucks.com.

Stocked items will generally ship within 1 business day of an order being placed for parcel shipments; and 2-5 business days for freight shipments.. Depending on your location, you should receive your items within 3-7 business days. Please be sure to contact Customer Service by phone or email, if you do not receive your order, and have not been notified of delays.

Some products may be made-to-order, and therefore have longer lead-times associated with them.  Made-to-order and custom built products will be identified as such in the product description.

My Account Information

You do not need an account to order from us. You can order using guest checkout.  We highly recommend creating an account on the GTC website before checking out your order.  With an account you will have many more online features available to you, such as faster checkout, order tracking, order history, wish-list, write product reviews, and more…  Click here to create an account now!

Use a Wish List to create and maintain a list of the items you’d like to own.  Keep track of items you require and/or share it with your friends and family. On each product page, you have the option to “Add to Wish list” (see link near “Add to Cart” button). Clicking on that link automatically adds that item to your Wish List (you’ll be asked to login if you’re not already logged in). To view your Wish List, click the “Wish List” link in the header menu in the upper right hand corner of the page.

Please enter your email address on the “My Account” page and click on the blue “Forgot your Password?” link.

If you’ve forgotten which email address you registered with, or if you receive an error message that says, “Your email address was not found in our database,” please email us at administrator@grigsbytrucks.com. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable.